Privacy Policy

FWS Supplies is committed to protecting your privacy and handling your personal data in a transparent and secure way. This policy explains what information we collect, how we use it, and your rights.

Who We Are

FWS Supplies is the data controller responsible for your personal data collected through this website and through our trade account application process.

If you have any questions about this policy or your data, please contact us using the contact details listed on our website.

Information We Collect

1. Trade Account Applications

When you apply for a trade account, we may collect:

Company name
Company registration number
Company address
Company phone number
Account email address
Account contact name
Trade Reference 1 (name, contact details, address)
Trade Reference 2 (name, contact details, address)

2. General Enquiries

If you contact us by phone, email, or contact forms, we may collect:

Your name
Email address
Phone number
Any information you include in your message

3. Website Usage Data

When you visit our website, we may automatically collect limited technical data such as:

IP address
Browser type and version
Device type
Pages visited and time spent on the site

This information helps us improve our website and services.

How We Use Your Information

We use your data to:

Process and assess trade account applications
Carry out credit and reference checks where required
Set up and manage customer accounts
Process orders and provide customer support
Respond to enquiries
Improve our website, products, and services
Comply with legal, tax, and accounting obligations

We only process your information where we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or for our legitimate business interests.

Sharing Your Information

We do not sell your personal data.

We may share your information with:

Credit reference agencies and trade referees (for trade account assessments)
Professional advisers (e.g. accountants, auditors)
IT and system providers who help us operate our business
Legal or regulatory authorities if required by law

All third parties are required to respect the security of your data.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or loss. Access to your data is limited to those who need it for legitimate business purposes.

How Long We Keep Your Data

We only retain personal data for as long as necessary to:

Manage your account and business relationship
Meet legal, tax, and accounting requirements
Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site.

Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Marketing Communications

We will only send marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the link in any marketing email or by contacting us directly.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data where appropriate
Object to or restrict certain types of processing
Request transfer of your data to another organisation

To exercise any of these rights, please contact us using the details on our website.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.